9 October 2009 - Factors that make you unique

What to remember from this lecture:

People are not the same as machines, real estate and intellectual property, they are not HOMOGENEOUS and INTERCHANGEABLE

This is even more important when working with creative people as they have different needs and demands than people in more ordinary jobs.  Check out the list of unique attributes by clicking the Blog title.

A human being needs to be treated with respect

Organizations, where employees have above average attitudes toward their work have:

38% higher customer satisfaction scores

22% higher productivity

22% better employee retention

27% higher profits

Study shows the following factors in Job Satisfaction

37% workplace support

32% job quality

3% job demands

2% earnings and benefits

26% individualized

Workplace support and Job Quality are two factors which can be controlled by managers and cover 69% of the issues related to Job Satisfaction.

Here is a little extra to think about:

Ten Tips for improving Job Satisfaction among Employees:

1. Pay fairly and well

2. Treat each and every employee with respect

         Respect is “the state of being regarded with honour or esteem.”

         Every person should be treated with the same regard that you give yourself.

         Refrain from putdowns, criticism, personal attacks

         Encourage others to state their views

         Support each other – even if you don’t agree

         Practice active listening

         Express  yourself assertively (not aggressively or passively)

         Collaborate (not compete or collude)

         Trust each other…unless and  until trust is violated

3. Praise Accomplishments and attempts (Positive Feedback)

         Praise should occur four times more than criticism     

         It should be given Promptly    

         It should be given verbally and in writing     

         It should be given Publicly&Privately    

         It should be given Sincerely

4. Clearly communicate goals, responsibilities and expectations

5. Recognize performance appropriately and consistently

         Reward outstanding performance

         Do not tolerate sustained poor performance – coach & train or remove

6. Involve employees in plans and decisions

         Solicit their ideas and opinions

         Encourage initiative

7. Create opportunities for employees to learn and grow

8. Actively listen to employee concerns

9. Share information – promptly, openly and clearly

         Tell the Truth with compassion

10. Celebrate successes and milestones reached – organizational and personal

BE SURE TO REVIEW THE PRESENTATION GUIDELINES AS YOU PREPARE YOUR PRESENTATION FOR 30 OCTOBER.

PEOPLE NEED TO CLEAR THEIR CHOSEN PROFILE COMPANIES!!!

Absences:

Ah Bo
Grace
Xenia
Maggie
YaShing

More than 15 minutes late:

Katie
Tina
Ray
Stephy
Eva T.
Frances